FAQ
Questions before you order? We’ve got you covered.
Everything you need to know about sizing, shipping, gifting, preferences, and what to expect from your mystery jersey box.
Frequently Asked Questions
Everything you need to know before you order
From sizing and shipping to team exclusions and returns, here are the answers to the questions we get most often.
Are the jerseys authentic? +
Our mystery boxes may include authentic jerseys as well as official replica jerseys produced by recognized manufacturers such as Nike, adidas, Puma, and others. Product types can vary depending on available inventory.
How does sizing work? +
Jerseys are sourced from clubs and manufacturers around the world, so sizing can vary between brands and styles. We recommend ordering the same size as your current soccer jersey. If you are unsure between sizes, we recommend sizing up.
Can I choose my size? +
Yes. Adult mystery boxes are available in Extra Small, Small, Medium, Large, XL, XXL, XXXL, and XXXXL. Youth mystery boxes are available in Small, Medium, and Large.
Can I choose teams I do not want to receive? +
Yes. You can list up to three clubs or national teams that you would prefer not to receive. We will do our best to honour those exclusions based on available inventory.
How quickly will my order ship? +
Orders are prepared and shipped within 3–5 business days. Tracking information will be provided once your order has been dispatched.
Will I receive tracking? +
Yes. Once your order has been dispatched, you will receive tracking information so you can follow your package in transit.
What is your return policy? +
Eligible returns may be accepted within 30 days of delivery if an item arrives damaged or if the incorrect size was shipped due to an error by our packaging team. Items must be returned in their original condition with applicable tags and packaging.
Can I return a jersey because I do not like the team? +
No. The surprise is part of the mystery box experience. Returns are only accepted in accordance with our return policy for eligible damaged items or packaging errors.
Are you affiliated with any football clubs, players, or brands? +
No. Golden Box Mystery is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected with any football club, national team, player, league, governing body, sportswear manufacturer, or other third-party brand unless expressly stated otherwise.
All trademarks, club crests, player names, brand names, and related intellectual property remain the property of their respective owners.
Can I buy a mystery box as a gift? +
Absolutely. Mystery jersey boxes make a great gift for soccer fans. Just choose the correct adult or youth size and add any team exclusions before placing the order.