1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, contact us, subscribe to communications, or otherwise use our website.

This information may include:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Product preferences and team exclusions
• Messages or information submitted through contact forms

2. Payment Information

Payments are processed through Shopify and/or third-party payment providers made available through our checkout.

Golden Box Mystery does not generally receive or store your complete payment card information. Payment information is handled by the applicable payment processor in accordance with its own security and privacy practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring websites
• General interaction with the website

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Preparing and shipping products
• Providing order confirmations and tracking information
• Responding to customer service requests
• Handling eligible returns or order issues
• Preventing fraud and unauthorized transactions
• Improving our website and customer experience
• Understanding website traffic and performance
• Complying with legal and regulatory requirements

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website activity, improve performance, and support analytics or marketing features.

Some cookies are necessary for the website, cart, and checkout to function properly. Other cookies may be used for analytics, personalization, or advertising where permitted.

Depending on your location and the tools enabled on our website, you may be able to manage certain cookie preferences through a consent banner or your browser settings.

6. Analytics

We may use analytics services, including tools provided by Shopify, Google, or other service providers, to better understand how visitors interact with our website.

Analytics information may include website visits, page views, traffic sources, device information, and general user activity.

These services may use cookies or similar technologies in accordance with their own privacy policies.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use the contact information you provide to send you news, offers, product updates, or other promotional content.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us.

Transactional communications, such as order confirmations or shipping updates, may still be sent where necessary to complete your purchase.

8. Shopify

Our online store is hosted through Shopify.

Shopify may collect, process, and store information necessary to operate the ecommerce platform, provide checkout functionality, process transactions, prevent fraud, and support store services.

Shopify's handling of personal information is also governed by its own privacy documentation.

9. Service Providers

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and fulfill your order.

These service providers may include:

• Shopify and ecommerce platform providers
• Payment processors
• Shipping and delivery carriers
• Email and communication providers
• Analytics providers
• Fraud prevention and security services
• Website hosting and technical service providers

These providers may only receive information reasonably necessary to perform the services they provide.

10. Shipping Providers

In order to deliver your order, we may provide necessary personal information to shipping carriers and fulfillment partners.

This may include your name, shipping address, telephone number, email address, and order-related delivery information.

11. Legal and Safety Requirements

We may disclose personal information where reasonably necessary to comply with applicable law, legal processes, regulatory requirements, or lawful requests from authorities.

Information may also be used or disclosed where necessary to protect our rights, prevent fraud, investigate suspected misuse, or protect the safety of our customers or others.

12. Sale or Transfer of Business

If Golden Box Mystery is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

13. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal or accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

14. Data Security

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

15. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Ask questions about how your information is used

Certain rights may be subject to legal exceptions or recordkeeping requirements.

16. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe personal information has been submitted by a child inappropriately, please contact us so we can review the matter.

17. International Data Processing

Some of the service providers we use may process or store information in countries outside the country where you live.

Where this occurs, personal information may be subject to the laws of those jurisdictions and appropriate safeguards may apply as required by applicable law.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

Golden Box Mystery is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party service you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.

The updated policy will become effective when published on this website unless otherwise stated.

20. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact Golden Box Mystery.