Order Processing & Dispatch

Orders are prepared and shipped within 3–5 business days after your order has been successfully placed.

Business days do not include weekends or statutory holidays. During periods of higher order volume, processing times may occasionally take slightly longer.

Tracking Information

Tracking information will be provided once your order has been dispatched. Where available, you will receive a shipping confirmation containing your tracking details so you can follow your package in transit.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

Golden Box Mystery is not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied by the customer.

Once Your Order Has Been Handed to the Carrier

Once an order has been dispatched and accepted by the shipping carrier, delivery timing and handling are managed by the carrier.

Golden Box Mystery is not responsible for carrier delays, weather disruptions, service interruptions, or other delivery circumstances outside of our reasonable control.

If your tracking information shows an unusual delay or delivery issue, please contact us and we will do our best to help you review the available shipping information.

Delivery Estimates

Any delivery estimate provided at checkout or by the shipping carrier is an estimate only and is separate from our 3–5 business day order preparation period.

Actual delivery times may vary depending on destination, shipping service, carrier volume, weather, customs processing, and other factors outside of our control.

Lost, Delayed or Damaged Shipments

If your shipment appears delayed, lost, or arrives with visible shipping damage, please contact us with your order number and tracking information.

We may ask you to provide photographs or other supporting information so we can review the situation and, where appropriate, assist with a carrier inquiry.

International Orders

Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customs processing may also affect delivery times.

Questions About Shipping

If you have a question about your order or shipping status, please contact us and include your order number whenever possible.