30-Day Return Window

Eligible return requests must be submitted within 30 days of delivery.

Requests received after the 30-day period may not be accepted.

When a Return Is Eligible

A return may be accepted if:

• Your jersey arrives damaged.
• You receive the incorrect size because the wrong size was shipped by our packaging team.

If either of these situations applies, please contact us as soon as possible so we can review the issue.

Mystery Box Preferences Are Not Returnable

The surprise element is a fundamental part of the Golden Box Mystery experience.

A jersey cannot be returned or exchanged simply because you do not like the club, national team, colour, design, season, style, or jersey you received.

Customers may list up to three teams they would prefer not to receive when ordering, and we will do our best to honour those exclusions based on available inventory.

Customer Size Selection

Jerseys are sourced from clubs and manufacturers around the world, so sizing may vary between brands and styles.

We recommend ordering the same size as a soccer jersey you currently wear. If you are unsure between sizes, we recommend selecting the larger size.

Returns are not accepted solely because the customer selected a size that does not fit as expected. Size-related returns are only eligible where Golden Box Mystery shipped a different size than the size ordered.

Return Condition

Approved return items must be sent back in their original condition.

Where applicable, tags, labels, packaging, and other included materials should remain with the product.

Items that have been worn, washed, altered, damaged after delivery, or otherwise used beyond what is reasonably necessary to inspect the product may not be eligible for return.

Damaged Items

If your jersey arrives damaged, please contact us within the return period and include your order number.

We may request clear photographs of the product, packaging, shipping label, or other relevant information so we can review the issue.

Incorrect Item or Size Shipped

If our packaging team sends a size or item that does not match your order, please contact us and provide your order number along with details of what was received.

Once the issue has been verified, we will provide instructions for the appropriate next steps.

How to Request a Return

To request an eligible return, contact Golden Box Mystery through our contact page and include:

• Your order number
• Your name and email address used for the order
• A brief explanation of the issue
• Photographs where the item is damaged or incorrect

Please do not send an item back before your return request has been reviewed and approved.

Return Shipping

Return shipping instructions will be provided after an eligible return has been approved.

Where the return is the result of a verified Golden Box Mystery packaging error or an eligible damaged item, the appropriate return shipping arrangements will be communicated as part of the return process.

Refunds

Once an approved returned item has been received and reviewed, you will be notified of the outcome.

If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card provider, or payment processor.

Exchanges

Because Golden Box Mystery products are based on changing mystery inventory, direct exchanges for a particular club, team, jersey, colour, or design cannot be guaranteed.

If an eligible return involves an incorrect item or size sent by our team, available resolution options will be discussed with you during the return process.

Questions About a Return

If you are unsure whether your order qualifies for a return, please contact us before sending anything back.