1. About Golden Box Mystery

Golden Box Mystery is an independent retailer offering mystery soccer jersey boxes and related products.

We are not affiliated with, endorsed by, sponsored by, or officially connected with any football club, national team, player, league, governing body, sportswear manufacturer, or other third-party brand unless expressly stated otherwise.

All trademarks, club crests, player names, brand names, and related intellectual property remain the property of their respective owners.

2. Mystery Box Purchases

By purchasing a mystery box, you acknowledge that the specific jersey, club, national team, design, season, colour, or style you receive is not guaranteed unless expressly stated on the product page.

The surprise element is a fundamental part of the Golden Box Mystery experience.

3. Jersey Types

Our mystery boxes may contain authentic jerseys as well as official replica jerseys produced by recognized manufacturers such as Nike, adidas, Puma, and others.

The type of jersey included in an order may vary based on available inventory.

4. Team Exclusions

Customers may be given the option to identify up to three clubs or national teams they would prefer not to receive.

We will make reasonable efforts to honour these exclusions, but requests are subject to available inventory and are not guaranteed.

5. Sizing

Jerseys are sourced from clubs and manufacturers around the world, and sizing may vary between brands, regions, and styles.

We recommend ordering the same size as a soccer jersey you currently wear. If you are uncertain between sizes, we recommend selecting the larger size.

Customers are responsible for selecting their preferred size at checkout.

6. Prices and Payment

All prices shown on our website are displayed in the currency indicated at checkout and are subject to change without notice.

Full payment is required before an order is processed. You agree to provide current, complete, and accurate billing and payment information when placing an order.

7. Order Acceptance

We reserve the right to refuse, cancel, or limit any order where we reasonably believe there has been an error, pricing issue, inventory issue, suspected fraud, misuse of the website, or other legitimate business concern.

If an order is cancelled after payment has been processed, any applicable refund will be issued using the original payment method.

8. Shipping and Dispatch

Orders are prepared and shipped within 3–5 business days after successful order placement.

Tracking information will be provided once an order has been dispatched, where available.

Delivery times shown at checkout or provided by a shipping carrier are estimates only and are separate from our order preparation period.

9. Shipping Carrier Responsibility

Once an order has been dispatched and accepted by the shipping carrier, delivery timing and handling are managed by that carrier.

Golden Box Mystery is not responsible for carrier delays, severe weather, service interruptions, customs delays, or other circumstances outside of our reasonable control.

If a shipment appears delayed or has a delivery issue, customers are encouraged to contact us and we will do our best to assist with the available tracking information.

10. Returns and Refunds

Eligible return requests must be submitted within 30 days of delivery.

Returns are only accepted where an item arrives damaged or where the incorrect size was shipped due to an error by our packaging team.

Mystery jerseys cannot be returned or exchanged simply because the customer does not like the club, national team, colour, design, or jersey received.

Any approved return must comply with the conditions stated in our Return Policy.

11. Product Availability

All products and mystery box inventory are subject to availability.

We may change, replace, discontinue, or limit products and inventory at any time without prior notice.

12. Website Information

We make reasonable efforts to ensure that product descriptions, pricing, availability, and other website information are accurate.

However, occasional errors, omissions, or inaccuracies may occur. We reserve the right to correct errors or update information at any time.

13. Intellectual Property

The Golden Box Mystery name, website design, original graphics, text, branding, and other original website content are owned by or licensed to Golden Box Mystery unless otherwise indicated.

Third-party trademarks, football club crests, manufacturer logos, player names, and other third-party intellectual property remain the property of their respective owners.

14. Prohibited Use

You may not use our website for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.

You may not interfere with the website's operation, attempt unauthorized access, introduce malicious code, scrape protected content, or misuse our services in a way that could harm Golden Box Mystery or other users.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Golden Box Mystery will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, or circumstances outside of our reasonable control.

Nothing in these terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

16. Third-Party Services

Our website may use or link to third-party services including payment processors, shipping carriers, analytics providers, and other service providers.

Your use of third-party services may also be subject to the terms and privacy practices of those providers.

17. Privacy

Your use of our website and any personal information you provide are also subject to our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, policies, or legal requirements.

Updated terms become effective when published on this website unless otherwise stated.

19. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the laws applicable to Golden Box Mystery's principal place of business, together with any mandatory consumer protection laws that apply to you.

20. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us.